Gain foundational knowledge of Microsoft Dynamics 365 including:

• What is Dynamics 365 and its business value
• Key modules: CRM, ERP, Sales, Finance, HR, and Service
• Role of Dynamics 365 in digital transformation
• Real-world industry use cases

Learn how to set up and navigate Dynamics 365:

• Accessing D365 apps and modules
• Navigating the user interface
• Customizing dashboards and workspaces
• Creating your first entity and records

Explore CRM capabilities in Dynamics 365:

• Managing Leads, Opportunities, and Accounts
• Case management in Customer Service
• Activity tracking and communication history
• Best practices in customer engagement

Learn to manage and connect business data:

• Data import, export, and cleansing
• Working with Excel and Power BI integration
• Common Data Service (Dataverse)
• Business rules and workflows for automation

Master finance and ERP functions:

• Financial management and reporting
• Supply chain and inventory control
• Project operations and HR integration
• Compliance and security features

Boost productivity using automation and AI tools:

• Power Automate flows for business processes
• AI Builder and predictive insights
• Chatbots with Power Virtual Agents
• Integration with Microsoft 365 and Teams

Learn enterprise-grade security and admin tasks:

• Role-based access and permissions
• Managing environments and solutions
• Configuring workflows and approvals
• Monitoring performance and troubleshooting

End-to-end Dynamics 365 project development covering:

• Business requirements gathering and analysis
• Designing solution architecture
• Implementing CRM + ERP use cases
• Integration with Power Platform
• Documentation, testing, and deployment