Gain foundational knowledge of ServiceNow including:

• What is ServiceNow and its business value
• Core ITSM modules and real-world use cases
• Overview of ServiceNow platform and ecosystem
• How ServiceNow fits into digital transformation

Learn the basics of ServiceNow and start your journey:

• Navigating the ServiceNow interface
• Creating and managing user accounts
• Overview of ServiceNow tables and records
• Building your first ServiceNow application

Dive into UI customization and automation in ServiceNow:

• Understanding and configuring forms and lists
• Using UI Policies to dynamically control fields
• Applying Client Scripts for real-time automation
• Troubleshooting UI issues with system logs

Learn how to handle and manipulate data in ServiceNow:

• Variables, data types, and field values in ServiceNow
• Handling strings, arrays, and JSON/XML data
• Querying and updating data using GlideRecord
• Automating imports, exports, and DataTables with transform maps

This comprehensive lesson covers advanced aspects of data integration and automation in ServiceNow including:

• Advanced strategies for handling dynamic data in ServiceNow tables
• Extracting and transforming large datasets with import sets and transform maps
• Handling authentication methods
• Managing data quality, duplicates, and error handling during integrations
• Optimizing performance for large-scale imports, exports, and scheduled jobs

Master professional techniques for handling and troubleshooting errors in ServiceNow, including:

• Implementing robust try–catch logic in Script Includes & Business Rules
• Creating and managing custom error messages and notifications
• Using the System Logs, Debug Tools, and Transaction Log for troubleshooting
• Debugging complex client-side scripts, workflows, and Flow Designer flows
• Applying performance analytics and script optimization techniques

Enterprise-grade orchestration topics covered:

• Setting up and configuring Flow Designer flows and subflows
• Managing credentials, connections, and integration assets securely
• Implementing job scheduling, triggers, and execution priorities
• Monitoring executions with Execution Details, System Logs, and Alerts
• Best practices for multi-environment deployment

End-to-end solution development covering:

• Requirements gathering and process assessment
• Solution architecture design
• Implementation of all learned techniques
• Documentation and knowledge transfer
• Deployment and maintenance strategies